What are the delivery times?
Orders are processed within 1 to 3 business days, then delivered within 4 to 8 business days across Canada.
How can I track my order?
A tracking number will be sent to you by email as soon as your order is shipped.
Can I return a product if it's not suitable?
Yes, you have 30 days after receipt to contact us about a return or refund. Please see our return policy for more details.
What if my product arrives damaged or defective?
Contact us immediately at contact@vivorapets.com with photos, and we will resolve the issue quickly.
Do you offer multiple payment methods?
Yes, our store accepts major credit cards as well as Shop Pay for fast and secure payment.
Do you ship internationally?
Currently, we only ship within Canada. Stay tuned for future expansion.
How can I contact you?
You can email us at contact@vivorapets.com; we respond quickly to all your questions.