Shipping policy

SHIPPING POLICY

Order processing
All orders are processed within 1 to 3 business days after payment is received. You will receive a confirmation email with your order details as soon as it's placed, as well as a tracking information email once your package has shipped.

Delivery times
We currently ship to Canada. The estimated delivery time is 4 to 8 business days after your order ships. Please note that these are estimates and may vary depending on your location, weather conditions, customs procedures, or other factors beyond our control.

Order tracking
A tracking number will be provided to you by email as soon as your order ships, allowing you to follow its journey to your door.

Shipping fees
Shipping fees are calculated and displayed at checkout, based on your location and the weight of your order.

Delivery delays
While we do everything we can to meet estimated delivery times, delays beyond our control may occur (customs, carrier, weather conditions, etc.). We appreciate your patience and invite you to contact us at contact@vivorapets.com if your order is significantly delayed compared to the estimated timeframe.

Incorrect shipping address
It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. Vivora cannot be held responsible for packages lost or delayed due to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at contact@vivorapets.com so we can attempt to correct it before shipment.

Lost or damaged packages
If your package arrives damaged or you haven't received it within a reasonable time after the estimated delivery date, please contact us at contact@vivorapets.com so we can resolve the issue quickly.

Questions
For any questions regarding the shipping of your order, feel free to contact us at contact@vivorapets.com.